A little help along the way
Support
Have a question, found a bug, or need help with a purchase? Send me an email.
Email Cameron ↗
This opens your email app. There’s no support form or account to create.
What to include
Your app version, device and iOS version, and a short description of what happened. A screenshot can help, but crop out locations or personal details you don’t want to share. Never send a password or payment-card details.
Common questions
How do I collect a sight?
Enable Blue wisps, approach a sight, and open its story. When you’re close enough, use “Take a photo to collect.” The photo stays in your local journal.
Can I quiet the app?
Set resting hours in Settings to pause tracking and quiet reminders and discovery banners. Notification categories start off and can be enabled individually.
Where are my purchases?
Use Restore purchases in the Shop with the Apple Account that made the purchase. Apple handles billing and refunds.
Is my journal backed up?
Exploras stores its journal on your device. iOS may include it in an iCloud or computer backup depending on your settings. Exploras does not provide its own cloud sync. Before replacing a device, check that you have a current backup.